Shipping and Returns
Al Shams Abayas stands committed to doing our part to overcome COVID-19. The health and safety of our staff and customers are paramount in every aspect of our business, so we have taken extra care to sanitize and disinfect our facilities. Our team is working remotely but we remain 100% operational and ready to dispatch our daily orders. While we are doing our best to maintain our order processing and dispatch schedule, due to COVID-19, you may experience delays by shipping carriers, once your order has shipped.
If you have any questions or issues with your order, or just want to ask us general questions, please feel free to text or call us at 646-801-9195. You can also email us at email@example.com
US DOMESTIC SHIPPING POLICY
Orders are shipped Monday through Saturday excluding national holidays. Every attempt is made to ship your order in a timely manner. Orders placed before noon EST Monday through Saturday typically ship out the same day or the next morning. Orders placed on Sunday are processed and shipped out the following Monday (excluding US holidays). We currently offer the following shipping options:
- Flat Rate Standard Shipping: Orders below $100 are charged a flat rate of $8. Orders are shipped USPS Priority Mail and are typically delivered between 2 and 3 days (excluding Sundays) from the time the order is shipped.
- Free Standard Shipping: Orders of $100 and above are shipped for free. Orders are shipped USPS Priority Mail and are typically delivered between 2 and 3 days (excluding Sundays) from the time the order is shipped.
- Next Day Delivery: A flat rate of $38.00 to anywhere in the contiguous United States (next day delivery may not be available in certain locations). Orders are received the following business day after they are shipped.
INTERNATIONAL SHIPPING POLICY
We offer reasonable and competitively priced shipping to most countries around the world. International clients are responsible for duty, taxes and any importation fees that may apply. International shipping charges and any fees such as brokerage fees, duty, tax, or VAT will not be refunded in the event of a return.
International shipping rates will be calculated at checkout. Customers can choose from DHL or UPS Express shipping. Delivery options range from 2-5 days but could be longer for more remote areas.
Shipping charges are non-refundable. Please be sure to carefully select your shipping options at the time of purchase. If you do not receive your order in the expected shipping time listed above, please contact customer support at firstname.lastname@example.org
Orders that contain multiple items may arrive in separate packages, possibly on separate days. If multiple tracking numbers appear on your shipment e-mail, your order was shipped in more than one package.
You can track your shipment using the tracking number found in your shipping confirmation e-mail.
RETURNS AND EXCHANGES
At Al Shams, we are 100% confident in the quality and craftsmanship of our garments. Our client satisfaction is of the utmost importance. As such, if for any reason you are not completely satisfied with your order, please return your unworn, unwashed merchandise to us within 14 days of purchase and we will offer you an exchange, credit or full refund. Each order is accompanied by a form with instructions on how to return merchandise.
We value your time and your business and promise to work tirelessly to ensure your complete satisfaction.
Thank you for choosing Al Shams.