How long will it take to receive my order?
Orders are generally shipped within 1-2 business days after your order is placed. Dispatch times may be delayed slightly during holiday seasons. For both domestic and international shipping, your package will arrive based on the shipping option you have chosen.
Domestic orders are shipped via USPS Priority Mail or UPS Ground and generally arrive between 2 and 4 business days. Please note package arrival times are estimates and are not guaranteed as shipping may be impacted by carrier delays, adverse weather conditions or other factors beyond our control. If you need your package urgently, we recommend choosing our express shipping options. Please click here for more detailed information on shipping.
International orders are shipped via USPS (Canada only), DHL or UPS and generally arrive between 3 and 7 business days. Please note package arrival times are estimates and are not guaranteed as shipping may be impacted by carrier delays, adverse weather conditions, customs delays by the destination country or other factors beyond our control. Please click here for detailed information on shipping and returns.
How can I get in touch if I have a question?
We make is easy for you to get in touch! To reach us right away, you can give us a call us at +1(973)-317-0700. We answer calls between the hours of 10 am - 8 pm ET, Monday thru Sunday. If we are unable to answer when you call, we will try to get back to you usually within an hour.
If you don't mind waiting a a few hours you can send us a message via email at email@example.com. We answer email around the clock so don't be surprised if you email us at 2 am and we respond back right away.
Do I need to create an account to place an order?
We do not require you to create an account to place an order. You have the option to check out as a guest without creating an account. We do require an email address and phone number for tracking purposes.
What if I notice the personal information I entered is incorrect?
If you notice your personal information, such as your address or email info is incorrect, please email us at firstname.lastname@example.org or call us at +1(973)-317-0700 and we will work with you to make the necessary corrections. The sooner you contact us the greater the likelihood that we can resolve the mistake before your order is shipped.
What if I notice I made an error in choosing my size?
We definitely understand that sometimes errors may happen. We strongly encourage you to review the size guide carefully before placing your order. If you discover you chose the wrong size, please contact us right away at +1(973)-317-0700 or email us at email@example.com and we will try our best to help make the necessary corrections prior to shipping. Please note we cannot cancel an order once it has been placed.
How will my clothing be packaged for shipment?
Each order is delicately and beautifully wrapped and enclosed in our Al Shams branded packaging. If we are unable to put your entire order in one package, we will ensure the remaining portion is also beautifully wrapped and protected to ensure your items are delivered in good condition when you receive them.
100% Satisfaction Guarantee
At Al Shams, we are 100% confident in the quality and craftsmanship of our garments. Our client satisfaction is of the utmost importance. As such, if for any reason you are not completely satisfied with your order, please return your unworn, unwashed, eligible merchandise to us within 14 days of delivery and we will offer you an exchange, credit or full refund.
Returned items must be free from odors and perfumes and must have the original tags in place. Each order is accompanied by a form with instructions on how to return merchandise. Please note that due to hygienic reasons, Essential Hijabs, Ghashwas, Niqabs and Diamond Collection scarves are final sale. Additionally, items purchased from our Last Chance Collection are not eligible for return or exchange.
Does Al Shams engage in ethical and socially responsible manufacturing?
Yes, we do! As Muslims, we have a responsibility to uphold Al Amaanah (the trust, moral responsibility and honesty and all the duties ordained upon us). As such, our manufacturing partners are all ethically responsible businesses where garment workers are paid a fair wage and work in clean, safe and sanitary conditions.
We take pride in knowing that the clothing we create and sell is free from unethical practices, including child labor, unconscionably low wages and deplorable work conditions and we will never compromise on any of these at the expense of our fellow human beings.